WordPerfect Office Ideas Portal
Right now, and for several weeks, WP2021 has been crashing increasingly often when I work on files. It has gotten to the point that I open a file and as soon as I start to do anything it crashes. I am waiting to hear from tech support. I probably need to reinstall the program. Corel used to offer a repair files option in the install area, but that was discontinued some time ago. Other companies offer a clean install option. It might be that just the clean install tool would be sufficient. Either way, PLEASE give us these options, either through the install area or as a separate utility. Id like to see a clean uninstall AND a clean install option, the clean uninstall would help those who want to completely remove WP from their system. Im assuming that a clean install first removes all the files and then reinstalls the program, Im not 100% sure how it works. Nevertheless, having us try to track down all the places where registry files need to be removed, etc. is always a scary prospect as I rarely go into the registry. If you give us a uitility we can both be sure that it is done correctly. Plus, it would help save tech support resources, Im sure.
Hello Anne,
Corel provides great Knowledge base articles, one specifically for WPO2021 Automatic and manual uninstall.
https://kb.corel.com/en/127373
Today I am STILL Waiting to hear from tech support so I decided to try and uninstall/reinstall WP myself. And, low and behold, repair the program has been added back to the options in the uninstall window! great. Now we just need a clean uninstall and clean reinstall options either in this area (which would make sense) or as a separate utiiity. THANK YOU for the repair option, I have just run it and hope that is all my WP needs to resolve my recent issues.
This is what a WP tech sent to me:
R0 Reset WP
I would recommend you perform a full factory reset. I'd like to have you try that to rule out any settings related issues. So, I'd like to have you do a full reset. Here's how:
1. Press Win + R on your keyboard.
2. Type %appdata% and click OK
3. Right click on the Corel folder and select Rename
4. Rename it to Corel_old and press enter
5. Press Win + R on your keyboard
6 .Type regedit and click OK
7. Browse into HKEY_CURRENT_USER
8. Browse into Software
9. Locate Corel under Software
10. Right click on Corel and choose Rename
11. Rename it to Corel_old and press enter
12. Close the Registry Editor
13. Press Win+R on your keyboard
14. Type %TEMP% and click Ok
15. Press Ctrl+A to select all the files in the TEMP folder
16. Press Shift+Delete on your keyboard
17. If some files cannot be deleted, it's OK to click Skip
18. Restart the computer
19. Retry WordPerfect
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